Terms of service

Terms of Service

Last updated: June 3, 2026

Welcome to Chiceluxe. These Terms of Service apply to your access to and use of our website, and to purchases made through chiceluxe.com.

By visiting our website, browsing products, placing an order, contacting us, using website chat, or otherwise using our services, you agree to these Terms of Service. Please read these Terms carefully before placing an order.

Chiceluxe is a brand of BJ Ecom B.V., a company registered in the Netherlands.

Legal company name: BJ Ecom B.V.
Store name / brand name: Chiceluxe
Business registration number: 89168402
VAT number: NL864899269B01
Website: https://www.chiceluxe.com
Email: support@chiceluxe.com

Registered business address:
Jacob Leendert van Rijweg 50
2713 JA Zoetermeer
Netherlands

The registered business address above is provided for business identification and administrative purposes only. It is not a retail store, warehouse, customer service desk, operational office, or return address. Please do not visit this address in person and do not send returns to this address. Returns must only be sent according to the instructions in our Return and Refund Policy.

1. Definitions

We / us / our: BJ Ecom B.V., trading through the Chiceluxe brand.
Chiceluxe: the store name and brand name used by BJ Ecom B.V. for this online store.
Website: chiceluxe.com and all related pages, features, checkout processes, and customer support channels.
Customer / you: any person who visits our website, contacts us, or buys products from us.
Products: apparel and footwear products offered through our website, including blazers, blouses, dresses, jackets, shoes, and T-shirts.
Order: a purchase request submitted through our website.
Business day: Monday through Friday, excluding public holidays or other days that affect payment processing, warehouse processing, carriers, or business operations.
Policies: our Shipping Policy, Return and Refund Policy, Privacy Policy, Payment Policy, Contact Information page, and other policies published on our website.

2. Seller Identity

The legal company responsible for this website and for the sale of products through chiceluxe.com is:

Legal company name: BJ Ecom B.V.
Store name / brand name: Chiceluxe
Business registration number: 89168402
VAT number: NL864899269B01
Registered business address: Jacob Leendert van Rijweg 50, 2713 JA Zoetermeer, Netherlands
Email: support@chiceluxe.com
Website: www.chiceluxe.com

Chiceluxe is an online store. We do not operate a physical retail store where customers can browse, collect, return, or exchange products in person.

The registered business address is an official registered address only. It is not a warehouse, customer service desk, return location, or operational office.

3. Scope of These Terms

These Terms apply to all visits, orders, purchases, offers, communications, and transactions made through our website.

Our website is intended for customers in the United States. Prices are displayed and charged in USD, unless clearly stated otherwise at checkout.

Nothing in these Terms is intended to limit, exclude, or replace any mandatory consumer rights that may apply under United States federal or state law.

If a specific policy, such as our Shipping Policy or Return and Refund Policy, provides more specific information on a subject, that specific policy will apply to that subject in addition to these Terms.

4. Online Store and Customer Support

Chiceluxe is an online apparel store. Customer support is provided through our online support channels.

Email: support@chiceluxe.com
Website chat: Available on our website during business hours
Operating hours: Monday – Friday: 8:00 AM – 6:00 PM; Saturday and Sunday: 8:00 AM – 4:00 PM
Time zone: Pacific Time, PDT (GMT-7) during daylight saving time
Response time: We aim to respond within 24 to 48 hours.

We do not currently provide phone support. Please contact us by email or website chat.

5. Eligibility to Use Our Website

By using our website or placing an order, you confirm that you are at least the age of majority in your state or jurisdiction of residence, or that you are using the website with the consent and supervision of a parent or legal guardian.

You agree to provide accurate, complete, and current information when placing an order or contacting us.

6. Products and Product Information

Chiceluxe sells apparel and footwear, including blazers, blouses, dresses, jackets, shoes, T-shirts, and related fashion items.

We make reasonable efforts to display product information, prices, sizes, colors, images, availability, materials, and descriptions accurately.

Slight differences in color, fit, finish, or appearance may occur due to screen settings, lighting, photography, production differences, or normal tolerances in apparel and footwear. Such minor differences are not considered defects if they do not materially affect the product’s quality, use, or general appearance.

If a product is materially different from its description, arrives damaged, is defective, or is incorrect, please contact us according to our Return and Refund Policy.

7. Product Availability

Product availability may change at any time. A product shown on our website may become temporarily or permanently unavailable.

If a product you ordered becomes unavailable after your order is placed, we will contact you. Depending on the situation, we may offer a suitable replacement, wait for restock where possible, or cancel the affected item or order and issue a refund to the original payment method.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled item or order to the original payment method, unless another solution is required by applicable law.

8. Accounts and Customer Information

Our website may allow you to create an account or use checkout without creating an account, depending on the features available on our website.

You are responsible for keeping your account information, contact details, billing address, shipping address, and payment-related information accurate and up to date.

If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity that occurs through your account, to the extent permitted by law.

Please contact us immediately at support@chiceluxe.com if you believe your account, order information, or payment information has been used without authorization.

9. Orders and Order Acceptance

When you place an order through our website, you make an offer to purchase the selected products according to these Terms and the information shown at checkout.

An order is accepted when it is confirmed by us or by our e-commerce platform and you receive an order confirmation.

We reserve the right to refuse, limit, verify, or cancel an order when there is a reasonable reason to do so, including where:

A product is unavailable.
There is a clear pricing, product information, stock, or technical error.
Payment is declined, reversed, disputed, or flagged as potentially fraudulent.
The shipping address is incomplete, invalid, or unsupported.
There are shipping restrictions affecting the delivery address.
We reasonably suspect fraud, misuse, unauthorized activity, or abuse of our website.
The order or use of the website violates these Terms or our policies.

If we cancel an order after payment has been received, we will refund the amount paid to the original payment method, unless another solution is required by applicable law.

10. Order Details and Address Errors

You are responsible for checking your order details before submitting your order. Please review your email address, shipping address, billing address, ZIP code, product size, color, quantity, and product variant carefully.

We are not responsible for delays, failed deliveries, misdeliveries, or additional costs caused by incorrect, incomplete, or outdated information provided by the customer, except where applicable law provides otherwise.

If you notice an error after placing an order, contact us as soon as possible at support@chiceluxe.com. We will try to update the order before it is processed or shipped, but changes cannot be guaranteed once processing, packing, or shipment has started.

11. Prices, Currency, and Payment

Prices on our website are displayed in USD. The price applicable to your order is the price shown at checkout when you place your order, including any applicable discounts, taxes, shipping charges, and other charges shown before purchase.

Chiceluxe currently offers free standard shipping for eligible orders in the United States, unless a different shipping option or charge is clearly shown during checkout.

Prices, offers, discounts, product information, and availability may change at any time. Changes will not affect orders that have already been confirmed, except in cases of obvious error, fraud, or unauthorized activity.

We accept the payment methods shown during checkout. Supported payment methods currently include:

Visa
Mastercard
American Express

Payment must be completed before an order is processed. Payments are securely processed by third-party payment providers. We do not store your full payment card details on our own systems.

More information is available in our Payment Policy.

12. Taxes, Fees, and Charges

Any taxes, shipping costs, or other charges collected by Chiceluxe will be shown during checkout before you submit your order.

We do not charge hidden service fees. The amount shown at checkout is the amount charged by Chiceluxe for your order.

Your bank, card issuer, or payment provider may apply separate charges, such as currency conversion fees, foreign transaction fees, or other account-related fees. These charges are not set or controlled by Chiceluxe.

If any government charges, duties, or import-related fees become applicable to an order, they will be handled or disclosed as required by applicable law and checkout settings. If you have questions about taxes or fees before placing an order, contact us at support@chiceluxe.com.

13. Shipping and Delivery

We currently offer free standard shipping for orders in the United States, unless otherwise clearly stated during checkout.

Our current order cut-off time is 4:00 PM PDT (GMT-7). Orders placed after the cut-off time may be processed on the next business day.

Our current order processing time is typically 1–2 business days. The estimated delivery timeframe after processing is typically 4–6 business days.

The total estimated delivery time is the order processing time plus the carrier delivery time.

Delivery timeframes are estimates and may be affected by carriers, holidays, high order volume, weather, address issues, inventory processing, payment verification, or events outside our reasonable control.

For complete shipping information, please review our Shipping Policy.

14. Risk of Loss and Delivery Issues

For consumer orders, the risk of loss or damage generally passes to you when the package is delivered to the shipping address provided at checkout, unless applicable law provides otherwise.

If a package is delayed, appears to be lost, is marked as delivered but has not been received, or is returned to sender, please contact us as soon as possible at support@chiceluxe.com.

If a package cannot be delivered because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another cause attributable to the customer, reasonable return, reshipping, or handling costs may be charged or deducted from any applicable refund, where permitted by law.

15. Returns and Refunds

Customers may request a return within 30 days after delivery, subject to the conditions in our Return and Refund Policy.

Returns must be requested and approved before products are shipped back. This allows us to identify the return and provide the correct return instructions.

Please do not send returns to the registered business address. The registered business address is not a return address. Returns may only be sent according to the instructions provided in our Return and Refund Policy or by email after your return request has been approved.

Approved refunds are processed to the original payment method within 5 business days after the returned item is received and inspected.

For full return conditions, return costs, exceptions, return instructions, and refund information, please review our Return and Refund Policy.

16. Damaged, Defective, Incorrect, or Not-as-Described Items

If you receive an item that is damaged, defective, incorrect, or not as described, please contact us as soon as possible at support@chiceluxe.com.

We recommend reporting the issue within 48 hours after delivery so we can review and resolve it quickly. This recommended reporting period does not limit any mandatory rights you may have under applicable law.

Please include your order number, a clear description of the issue, and clear photos or videos of the item, packaging, and shipping label where relevant.

After reviewing your request, we will offer an appropriate solution. Depending on the situation, this may include return instructions, a replacement, a full or partial refund, or another solution required by applicable law.

17. Order Cancellations

If you would like to cancel an order, contact us as soon as possible at support@chiceluxe.com.

We will do our best to cancel your order before it has been processed or shipped. However, cancellation cannot be guaranteed once an order has entered processing, packing, or shipment.

If the order has already been processed or shipped, you may request a return after delivery according to our Return and Refund Policy.

18. Product Use and Care

You are responsible for using products normally, reasonably, and carefully, and for following any washing, care, sizing, use, or safety instructions provided with the product or shown on the product label.

We are not responsible for damage caused by misuse, improper washing, improper care, alteration, third-party repair, normal wear and tear, accidental damage, or failure to follow product instructions, except where applicable law provides otherwise.

19. No Separate Commercial Warranty

We do not offer a separate commercial warranty unless this is expressly stated on the product page or confirmed by us in writing.

This does not affect your legal rights. Products should match their description and meet applicable consumer protection standards. If you believe a product is defective, incorrect, or not as described, please contact us so we can review the issue according to our policies and applicable law.

20. Promotions, Discounts, and Offers

Promotions, discount codes, sales, and special offers may be subject to additional terms, expiration dates, exclusions, or limitations.

Discount codes must usually be entered during checkout and generally cannot be applied retroactively after an order has been placed.

We reserve the right to modify, limit, suspend, or cancel promotions where there is a reasonable reason to do so, including technical errors, misuse, fraud, unauthorized distribution, or violation of promotional terms.

If a promotion or discount code is subject to additional terms, those additional terms apply together with these Terms.

21. Reviews, Feedback, and Customer Content

If you submit a review, rating, photo, video, comment, message, or other content to us or through our website, you are responsible for ensuring that your content is accurate, lawful, and does not infringe the rights of others.

You must not submit content that is false, misleading, abusive, threatening, discriminatory, infringing, fraudulent, spam-like, obscene, or unlawful.

We may moderate, remove, or refuse customer content where reasonably necessary to protect our website, customers, rights, or legal obligations.

We will not modify reviews in a way that misleadingly changes their meaning.

By submitting customer content, you grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and share that content for purposes related to operating our website, displaying reviews, improving our services, and marketing our products, where permitted by law.

22. Acceptable Use of the Website

You agree not to misuse our website or interfere with its normal operation. You must not:

Use the website for unlawful, fraudulent, harmful, abusive, or misleading purposes.
Attempt to gain unauthorized access to systems, accounts, payment data, or customer information.
Introduce viruses, malware, bots, scraping tools, spam, or harmful code.
Copy, reproduce, sell, or commercially exploit website content without permission.
Use the website in a way that could damage, disable, overload, or impair its availability, security, or functionality.
Provide false, misleading, incomplete, or inaccurate information when placing an order or contacting support.
Use our website to violate the rights of Chiceluxe, BJ Ecom B.V., our customers, or third parties.

We may restrict, suspend, or terminate access to our website if we reasonably believe these Terms have been violated or if there is suspected fraud, abuse, or a security risk.

23. Intellectual Property

All content on this website, including text, product photos, images, graphics, logos, icons, videos, layouts, designs, product presentations, trade names, and other materials, is owned by BJ Ecom B.V., Chiceluxe, our licensors, suppliers, or content providers.

This content is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, publish, sell, reuse, or commercially exploit website content without our prior written permission.

You may use the website for personal, non-commercial shopping purposes in accordance with these Terms.

24. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, shipping services, social media platforms, review platforms, analytics tools, advertising platforms, or other external services.

We are not responsible for the content, availability, terms, privacy practices, or business practices of third parties. Your use of third-party services may be subject to the terms and policies of those third parties.

25. Privacy and Data Protection

We process personal information according to our Privacy Policy.

By using our website or placing an order, you acknowledge that your personal information may be processed as described in our Privacy Policy.

For privacy or data protection questions, contact us at support@chiceluxe.com.

26. Limitation of Liability

To the fullest extent permitted by applicable law, BJ Ecom B.V. and Chiceluxe will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from or related to your use of our website, your purchase of products, or these Terms.

To the fullest extent permitted by applicable law, our total liability for a claim related to a product purchase is limited to the amount you paid for the product giving rise to the claim.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, intentional misconduct, or mandatory consumer rights that cannot legally be excluded or limited.

27. Force Majeure

We are not responsible for delays or failures caused by circumstances outside our reasonable control, including natural disasters, severe weather, labor disputes, supply chain disruptions, transportation delays, customs delays, technical failures, cyber incidents, government actions, pandemics, carrier disruptions, or other events beyond our control.

If a force majeure event affects your order, we will make reasonable efforts to inform you and offer an appropriate solution according to applicable law.

28. Complaints and Customer Service

If you have a complaint, question, or issue with your order, please contact us first so we can review the matter and try to resolve it fairly and efficiently.

You can reach us at:

When contacting us about an order, please include your order number, the email address used at checkout, and a clear description of your question or issue.

29. Disputes

We encourage customers to contact us first if they have a complaint or dispute, so we can try to resolve the issue directly.

If a dispute cannot be resolved directly, you may have the right to contact relevant consumer protection authorities, regulators, courts, or dispute resolution bodies depending on the laws that apply to your situation.

Nothing in these Terms limits rights or remedies that you may have under mandatory applicable consumer protection laws.

30. Governing Law

These Terms are governed by the laws of the Netherlands, to the extent permitted by applicable law, because BJ Ecom B.V. is registered in the Netherlands.

This choice of law does not limit or remove any mandatory consumer rights that may apply to you under United States federal or state law.

Where mandatory applicable law gives you the right to bring a claim in your local jurisdiction, nothing in these Terms is intended to remove that right.

31. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business operations, website, products, services, payment methods, shipping processes, policies, or legal requirements.

The most recent version of these Terms will always be published on this page. The “Last updated” date at the top of this page shows when these Terms were last changed.

Your continued use of our website after updated Terms are published means that you accept the updated Terms for future website use and future orders, to the extent permitted by law.

32. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain valid and enforceable to the fullest extent permitted by law.

The invalid, unlawful, or unenforceable provision will be replaced or interpreted in a way that most closely reflects the original purpose, to the extent permitted by law.

33. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, Payment Policy, Contact Information page, and any other policies published on our website, form the agreement between you and BJ Ecom B.V., trading through Chiceluxe, regarding your use of our website and your purchase of products through our online store.

If there is a conflict between these Terms and a specific policy about shipping, returns, refunds, payments, privacy, or contact information, the more specific policy will apply to that subject, to the extent permitted by law.

34. Contact Information

If you have questions about these Terms, your order, or our policies, you can contact us:

Store name / brand name: Chiceluxe
Legal company name: BJ Ecom B.V.
Business registration number: 89168402
VAT number: NL864899269B01
Registered business address: Jacob Leendert van Rijweg 50, 2713 JA Zoetermeer, Netherlands
Email: support@chiceluxe.com
Website: www.chiceluxe.com
Website chat: Available on our website during business hours
Operating hours: Monday – Friday: 8:00 AM – 6:00 PM; Saturday and Sunday: 8:00 AM – 4:00 PM
Time zone: Pacific Time, PDT (GMT-7) during daylight saving time
Response time: We aim to respond within 24 to 48 hours.

Chiceluxe is a brand of BJ Ecom B.V., a company registered in the Netherlands. The registered business address is provided for business identification and administrative purposes only. It is not a retail store, warehouse, operational location, customer service desk, or return address. Returns may only be sent according to the return instructions provided after your return request has been approved.

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