Contact information

Contact Us

Last updated: June 3, 2026

Have a question about your order, a product, shipping, delivery, returns, refunds, payments, or anything else? Our customer service team is here to help.

You can contact Chiceluxe by email, through the contact form on this page, or through the website chat when available.

Chiceluxe is a brand of BJ Ecom B.V., a company registered in the Netherlands.

Contact Information

Store name / brand name: Chiceluxe
Legal company name: BJ Ecom B.V.
Business registration number: 89168402
VAT number: NL864899269B01
Email: support@chiceluxe.com
Website: https://www.chiceluxe.com
Website chat: Available on our website during business hours

We do not currently provide phone support. Please contact us by email, website chat, or the contact form on this page.

Registered business address:
Jacob Leendert van Rijweg 50
2713 JA Zoetermeer
Netherlands

The registered business address above is provided for business identification and administrative purposes only. It is not a retail store, warehouse, customer service desk, operational office, or return address. Please do not visit this address in person and do not send returns to this address.

Returns must only be sent according to the return instructions provided after your return request has been approved. For complete return instructions, please review our Return and Refund Policy.

Customer Service Hours

Day Operating Hours Time Zone
Monday – Friday 8:00 AM – 6:00 PM Pacific Time; PDT (GMT-7) during daylight saving time
Saturday – Sunday 8:00 AM – 4:00 PM Pacific Time; PDT (GMT-7) during daylight saving time

Messages received outside our operating hours, during high-volume periods, or on holidays may take slightly longer to review.

Response Time

We aim to respond to customer inquiries within 24 to 48 hours.

For the fastest assistance, please include your order number and the email address used at checkout when contacting us about an order.

Help With Your Order

If you are contacting us about an existing order, please include as much relevant information as possible so we can help you quickly.

Please include:

  • Your order number.
  • The email address used at checkout.
  • Your full name.
  • A short description of your question or issue.
  • Photos or videos, if your question is about a damaged, defective, incorrect, missing, or not-as-described item.

For questions about shipping, tracking, delays, returns, refunds, payment issues, or damaged items, sending all relevant details in one message helps us review your request more efficiently.

Contact Form

You may also use the contact form on this page. Please enter your name, email address, and message. Our customer service team will respond as soon as possible.

If your question is about an existing order, please include your order number in the message field.

Website Chat

Website chat may be available on our website during business hours. If chat is unavailable, please contact us by email at support@chiceluxe.com or use the contact form on this page.

If your chat message relates to an order, please provide your order number and the email address used at checkout.

Common Questions

Before contacting us, you may find answers faster on one of our help pages:

Please do not send any return package without first receiving return confirmation and return instructions from us. Returns sent without prior approval, or sent to the wrong address, may be delayed, refused, returned to sender, or may not be processed correctly where permitted by law.

Returns and Refunds

Return requests must be started by contacting us at support@chiceluxe.com.

Please include your order number, the item you would like to return, the email address used at checkout, and the reason for your return. If the item arrived damaged, defective, incorrect, or not as described, please also include clear photos or videos of the issue.

Approved returns are handled according to our Return and Refund Policy. Please use only the return address and return instructions provided after your return request has been approved.

Damaged, Defective, Incorrect, or Missing Items

If your order arrived damaged, contains a defective item, includes the wrong item, is missing an item, or is not as described, please contact us as soon as possible at support@chiceluxe.com.

We recommend reporting the issue within 48 hours after delivery so we can review and resolve it quickly. This recommended reporting period does not limit any mandatory rights you may have under applicable law.

Please include clear photos or videos of the item, the packaging, and the shipping label where relevant.

Shipping and Delivery Questions

If your question is about shipping, delivery, tracking, address changes, delayed packages, or packages marked as delivered but not received, please contact us at support@chiceluxe.com.

Please include your order number, the email address used at checkout, and any tracking number available.

For complete shipping information, please review our Shipping Policy.

Payment Questions

If your question is about payment, billing, a failed payment, an unknown charge, or a refund to your original payment method, please contact us at support@chiceluxe.com.

Please include your order number if available, the email address used at checkout, the date and amount of the charge, and a short description of the payment issue. Please do not send full card numbers, CVV codes, bank account details, or other sensitive payment information by email, website chat, or the contact form.

For complete payment information, please review our Payment Policy.

Related Policies

Terms of Service | Privacy Policy | Shipping Policy | Return and Refund Policy | Payment Policy

Quick Links

Frequently Asked Questions | Shipping Policy | Return and Refund Policy | Contact Information

Business Information

Store name / brand name: Chiceluxe
Legal company name: BJ Ecom B.V.
Business registration number: 89168402
VAT number: NL864899269B01
Registered business address: Jacob Leendert van Rijweg 50, 2713 JA Zoetermeer, Netherlands
Email: support@chiceluxe.com
Website: www.chiceluxe.com

Chiceluxe is a brand of BJ Ecom B.V., a company registered in the Netherlands. The registered business address is provided for business identification and administrative purposes only. It is not a retail store, warehouse, operational location, customer service desk, or return address.