Payment Policy
Payment Policy
Last updated: June 3, 2026
Welcome to the Payment Policy of Chiceluxe. This policy explains which payment methods we accept, which currency we use, how payments are processed, how refunds are issued, and what you can do if you experience a payment issue.
This Payment Policy applies to purchases made through chiceluxe.com by customers in the United States.
Chiceluxe is a brand of BJ Ecom B.V., a company registered in the Netherlands.
Legal company name: BJ Ecom B.V.
Store name / brand name: Chiceluxe
Business registration number: 89168402
VAT number: NL864899269B01
Website: https://www.chiceluxe.com
Email: support@chiceluxe.com
Registered business address:
Jacob Leendert van Rijweg 50
2713 JA Zoetermeer
Netherlands
The registered business address above is provided for business identification and administrative purposes only. It is not a retail store, warehouse, customer service desk, operational office, or return address. Please do not visit this address in person and do not send returns to this address. Returns must only be sent according to the instructions in our Return and Refund Policy.
1. Accepted Payment Methods
We accept the payment methods that are available during checkout. The payment methods currently supported by Chiceluxe are:
| Payment Method | Type |
|---|---|
| Visa | Credit card / debit card |
| Mastercard | Credit card / debit card |
| American Express | Credit card |
Only the payment methods actually shown during checkout are available for your order. An order will not be processed until payment has been successfully authorized or received.
We do not currently advertise or guarantee support for payment methods that are not shown during checkout.
2. Currency
Prices on Chiceluxe are displayed and charged in United States dollars (USD).
The currency and total amount shown during checkout are the currency and amount that apply to your order at the time you place your order.
If your bank, card issuer, or payment provider applies currency conversion fees, foreign transaction fees, international transaction fees, or other account-related charges, those fees are set by your own provider and are outside our control.
Please review the product price, discounts, applicable taxes, shipping cost, and total order amount before submitting your order.
3. Prices, Taxes, Shipping, and Total Order Amount
The full order amount charged by Chiceluxe will be shown during checkout before you place your order.
The checkout total may include:
- the price of the selected products;
- any applicable discounts;
- any applicable sales tax or other tax collected at checkout, where required;
- shipping costs, if applicable;
- the total amount payable for the order.
Chiceluxe currently offers free standard shipping for eligible orders shipped within the United States, unless a different shipping option or charge is clearly shown during checkout.
We do not charge hidden service fees, hidden handling fees, subscription fees, automatic renewal fees, or recurring charges for standard product purchases through our store.
Any taxes, shipping costs, or other charges collected by Chiceluxe will be shown during checkout before you place your order.
Charges applied separately by banks, card issuers, payment providers, or other third parties are not set or controlled by Chiceluxe.
4. Payment Processing
Payments are processed securely through our e-commerce platform and third-party payment providers. Chiceluxe does not store your full credit card number or full payment card details on our own systems.
When you place an order, your payment method may be authorized during checkout. Your order will only be processed after payment has been successfully authorized or received.
If payment is not successfully authorized, your order may not be completed or processed.
Payment providers may process information such as your name, billing address, payment method, transaction amount, payment status, fraud prevention data, and technical transaction information.
More information about how we process personal information is available in our Privacy Policy.
5. Payment Security
We take payment security seriously. Our checkout uses secure payment processing and encrypted connections to help protect payment information during transmission.
Sensitive payment information is processed by secure payment providers. Chiceluxe does not store your full payment card details on our own systems.
We may use fraud prevention, security, and payment verification tools to help detect and prevent suspicious, unauthorized, or potentially fraudulent transactions.
For your protection, please do not send full card numbers, CVV codes, bank account details, or other sensitive payment information by email, website chat, or post.
6. Payment Confirmation and Order Confirmation
After your payment has been successfully processed, you will normally receive an order confirmation email with your order details.
If you do not receive an order confirmation within a reasonable time after placing your order, please check:
- your spam, junk, or promotions email folder;
- whether the email address entered during checkout was correct;
- whether the payment was actually completed with your bank, card issuer, or payment provider.
If you still need assistance, please contact us at support@chiceluxe.com.
When contacting us about a payment or order confirmation issue, please include your order number if available, the email address used at checkout, and a short description of the issue.
7. Failed or Declined Payments
If your payment is declined or cannot be processed, please check whether:
- your card number, expiration date, CVV, and billing details were entered correctly;
- your card or payment method is enabled for online purchases;
- your card or account has sufficient funds or available credit;
- your bank or card issuer blocked the transaction for security reasons;
- your billing address matches the information held by your card issuer;
- your browser, device, or checkout session supports the selected payment method.
You may try again using the same payment method or another accepted payment method shown during checkout.
If the issue continues, please contact your bank, card issuer, or payment provider for more information. Chiceluxe does not control approval decisions made by banks, card issuers, or payment providers.
If you still need help after contacting your provider, you may contact our customer service team at support@chiceluxe.com.
8. Fraud Prevention and Payment Review
To protect our customers, our store, and our payment providers, orders may be reviewed for possible fraud, unauthorized payment, misuse, or security risk.
In some cases, we may delay, refuse, or cancel an order if:
- payment is not successfully authorized;
- the payment provider flags the transaction as potentially fraudulent;
- billing details or shipping details cannot be verified;
- there is unusual order activity;
- we reasonably suspect misuse, fraud, unauthorized use, or a security risk;
- the order violates our Terms of Service or other policies.
If we cancel an order after payment has been received, we will refund the amount paid to the original payment method, unless we are legally required or permitted to handle the transaction differently.
We may contact you using the email address provided at checkout if additional verification is needed before an order can be processed.
9. Refunds
Approved refunds are issued to the original payment method used for the order.
After a return is received, inspected, and approved according to our Return and Refund Policy, we process the refund within 5 business days.
Your bank, card issuer, or payment provider may need additional time to make the refund visible in your account. This processing time is outside our control.
Refunds include the price paid for the returned item and any applicable sales tax that was charged on that item, where required. For standard buyer-remorse returns, the customer’s return shipping cost is not refunded.
Chiceluxe currently offers free standard shipping, so there is no standard outbound shipping charge to refund. If any optional paid shipping service is offered in the future, that optional shipping charge may not be refundable unless the return is due to an issue caused by us or unless applicable law requires otherwise.
For complete information about return conditions, return costs, damaged or incorrect items, cancellations, and refund timing, please review our Return and Refund Policy.
10. Refunds to Expired, Replaced, or Changed Payment Methods
Refunds are normally processed automatically to the original payment method used for the order. If your card has expired, been replaced, or been closed, your bank or card issuer may still be able to route the refund to your new card or account.
If you have questions about a refund sent to an old, expired, replaced, or changed payment method, please first contact your bank, card issuer, or payment provider.
You may also contact us at support@chiceluxe.com so we can confirm whether the refund has been processed by Chiceluxe.
11. Payment Disputes, Unknown Charges, and Chargebacks
If you see an unknown charge, duplicate charge, or other payment issue that appears to relate to an order from Chiceluxe, please contact us as soon as possible at support@chiceluxe.com.
Please include:
- your order number, if available;
- the email address used at checkout;
- the date and amount of the charge;
- a short description of the payment issue;
- a screenshot of the charge, with sensitive card or account details hidden.
We will review the issue and try to help. Nothing in this policy limits any rights you may have through your bank, card issuer, payment provider, or applicable law.
If you open a formal payment dispute or chargeback with your bank or card issuer, we may share information about the order, payment, shipping, delivery, customer service communication, and return status with our payment provider to review and respond to the dispute.
12. Cancellations and Payments
If you would like to cancel an order, please contact us as soon as possible at support@chiceluxe.com.
We will do our best to cancel your order before it has been processed or shipped. However, cancellation cannot be guaranteed once an order has entered processing, packing, or shipment.
If the order has already been processed or shipped, you may request a return after delivery according to our Return and Refund Policy.
If an order is successfully cancelled after payment has been received, we will process the refund to the original payment method.
13. No Cash, Manual Bank Transfer, Checks, or Payment on Delivery
We only accept the payment methods shown during checkout on our website.
Unless clearly stated during checkout, we do not accept cash payments, manual bank transfers, checks, money orders, payment on delivery, or cash on delivery.
Please do not send cash, checks, money orders, card details, or payment information by post, email, or website chat.
14. Gift Cards, Store Credit, Discounts, and Promotions
If gift cards, store credit, discount codes, or promotions are available on our website, additional terms may apply, such as expiration dates, exclusions, minimum order values, product restrictions, or limits per customer or per order.
Discount codes must usually be entered during checkout and generally cannot be applied retroactively after an order has been placed.
If a promotion or discount is applied incorrectly because of a technical error, misuse, fraud, unauthorized use, or a clear mistake, we reserve the right to correct, refuse, or cancel the order to the extent permitted by applicable law.
If a promotion has additional terms, those additional terms apply together with this Payment Policy and our Terms of Service.
15. Billing Information
You agree to provide current, complete, and accurate billing and payment information when placing an order.
We may be unable to process an order if billing details are incomplete, inaccurate, or do not match the information required by your bank, card issuer, payment provider, fraud prevention provider, or checkout system.
If your billing or payment information changes after placing an order, please contact us as soon as possible at support@chiceluxe.com.
16. Your Legal Rights
This Payment Policy is intended to clearly and transparently explain how payments and refunds are handled by Chiceluxe.
Nothing in this policy limits, replaces, or excludes rights that you may have under applicable United States federal or state consumer protection laws.
If there is a conflict between this policy and mandatory applicable consumer law, the mandatory applicable consumer law will apply.
17. Customer Service
For questions about payments, billing, order confirmations, refunds, or payment issues, you can contact us:
Email: support@chiceluxe.com
Website chat: Available on our website during business hours
Operating hours: Monday – Friday: 8:00 AM – 6:00 PM; Saturday and Sunday: 8:00 AM – 4:00 PM
Time zone: Pacific Time; PDT (GMT-7) during daylight saving time
Response time: We aim to respond within 24 to 48 hours.
When contacting us about an order, please include your order number and the email address used at checkout where possible.
18. Business and Contact Information
Store name / brand name: Chiceluxe
Legal company name: BJ Ecom B.V.
Business registration number: 89168402
VAT number: NL864899269B01
Registered business address: Jacob Leendert van Rijweg 50, 2713 JA Zoetermeer, Netherlands
Email: support@chiceluxe.com
Website: www.chiceluxe.com
Chiceluxe is a brand of BJ Ecom B.V., a company registered in the Netherlands. The registered business address is provided for business identification and administrative purposes only. It is not a retail store, warehouse, operational location, customer service desk, or return address.
Related Policies
Terms of Service | Shipping Policy | Return and Refund Policy | Privacy Policy