Refund policy

Return and Refund Policy

Last updated: June 3, 2026

This Return and Refund Policy applies to purchases made through chiceluxe.com. This policy explains how Chiceluxe handles returns, refunds, damaged items, defective items, incorrect items, and order cancellations for customers in the United States.

Chiceluxe is a brand of BJ Ecom B.V., a company registered in the Netherlands.

Legal company name: BJ Ecom B.V.
Business registration number: 89168402
VAT number: NL864899269B01
Registered business address: Jacob Leendert van Rijweg 50, 2713 JA Zoetermeer, Netherlands

The registered business address above is provided for business identification and administrative purposes only. It is not a retail store, warehouse, customer service desk, operational office, or return address. Please do not send returns to the registered business address.

Summary

  • You may request a return within 30 days after receiving your order.
  • Returns are accepted for both defective and non-defective products, subject to the conditions in this policy.
  • Return method: by mail.
  • Items must be returned unworn, unwashed, unused, undamaged, and in their original condition, with tags, labels, accessories, and packaging where applicable.
  • For returns due to size, color, fit, preference, change of mind, or other buyer-remorse reasons, return shipping costs are paid by the customer.
  • For damaged, defective, incorrect, or not-as-described items, Chiceluxe will provide an appropriate solution and will cover or reimburse reasonable standard return shipping costs after approval.
  • We do not charge restocking fees.
  • Approved refunds are processed to the original payment method within 5 business days after the returned item is received and inspected.
  • This policy does not limit any mandatory consumer rights that may apply under United States federal or state law.

1. Return Window

You may request a return within 30 days after the date your order is delivered. The return window begins on the date the package is marked as delivered by the carrier.

Return requests submitted after the 30-day return window may be refused, unless a longer period is required by applicable law or the issue relates to a damaged, defective, incorrect, or not-as-described item.

2. Products Covered by This Policy

This policy applies to products sold by Chiceluxe, including apparel and footwear such as:

  • Blazers
  • Blouses
  • Dresses
  • Jackets
  • Shoes
  • T-shirts

3. Return Conditions

To be eligible for a standard return, the item must meet the following conditions:

  • The item is unworn, unwashed, unused, undamaged, and in its original condition.
  • All original tags, labels, accessories, and packaging are included where applicable.
  • The item has no stains, odors, perfume, smoke smell, pet hair, makeup marks, scratches, scuffs, or other signs of use.
  • The item has not been altered, repaired, washed, or damaged after delivery.

You may inspect or try on an item as reasonably necessary to check its size, fit, and characteristics, similar to what would normally be allowed in a physical store. If an item has been handled or used beyond what is necessary for inspection, we may refuse the return or apply a reasonable reduction to the refund, where permitted by law.

Shoes — Additional Conditions

  • Shoes must be returned unworn and in original condition.
  • Soles must show no signs of outdoor use, dirt, scratches, or wear.
  • Shoes should be returned in their original shoe box where possible.
  • Please do not use the original shoe box as the outer shipping box. Place the shoe box inside a separate shipping package.

4. Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, incorrect, or not as described:

  • Items that have been worn, washed, used, altered, repaired, or damaged after delivery.
  • Items with missing tags, labels, accessories, or packaging where this prevents proper inspection or resale.
  • Items that show stains, odors, perfume, smoke smell, pet hair, makeup marks, scratches, scuffs, or other signs of use.

If an item is damaged, defective, incorrect, or not as described, the exclusions above do not remove your right to request a solution under this policy or applicable law.

5. How to Start a Return

To start a return, please contact us before sending any item back.

Email: support@chiceluxe.com

Please include the following information in your return request:

  • Your order number.
  • The email address used at checkout.
  • The item or items you would like to return.
  • The reason for your return, such as size, fit, color, preference, damaged item, defective item, incorrect item, or not as described.
  • For damaged, defective, incorrect, or not-as-described items, please include clear photos or videos of the item, packaging, and shipping label where relevant.

After receiving your request, we will review it and send return instructions by email. Returns must be approved before they are shipped back so we can identify the package and process the return correctly.

Do not send items back without first receiving confirmation from us. Unauthorized returns, or returns sent to the wrong address, may be delayed, refused, returned to sender, or may not be processed correctly where permitted by law.

6. Return Address

Approved returns are processed through the return address below. Please use this address only after your return request has been approved and you have received return instructions from us by email.

Chiceluxe Returns
Benton Park, 58869 CA-120
Benton, CA 93512
California, United States

This address is used only for approved product returns. It is not a retail store, customer service desk, registered business address, or general correspondence address. Please do not visit this address in person and do not send any return without first receiving return confirmation from Chiceluxe.

The registered business address of BJ Ecom B.V. is Jacob Leendert van Rijweg 50, 2713 JA Zoetermeer, Netherlands. The registered business address is not a return address.

7. Return Shipping Costs

For standard returns due to size, color, fit, preference, change of mind, or other buyer-remorse reasons, return shipping costs are the customer’s responsibility.

We do not provide prepaid return labels for standard buyer-remorse returns unless we choose to do so in a specific case. You may choose your preferred carrier unless we provide a specific return method in the return instructions.

As a general estimate, return shipping for a standard tracked apparel or footwear package shipped within California may cost approximately USD $8–$20, depending on the carrier, package size, package weight, shipping distance, service level, and any optional insurance selected by the customer. Actual return shipping costs may be higher or lower.

We strongly recommend using a tracked shipping service and keeping your proof of shipment until your return has been received and processed.

Chiceluxe is not responsible for return packages that are lost, delayed, misdelivered, or damaged in transit before they are received at the approved return address, unless applicable law requires otherwise.

If the item is damaged, defective, incorrect, or not as described, Chiceluxe will provide an appropriate solution. After reviewing and approving the issue, we will either provide a prepaid return label or reimburse reasonable standard return shipping costs.

Restocking fees: We do not charge restocking fees.

8. Damaged, Defective, Incorrect, or Not-as-Described Items

If your order arrives damaged, defective, incorrect, or not as described, please contact us as soon as possible at support@chiceluxe.com.

We recommend reporting the issue within 48 hours after delivery so we can review and resolve it quickly. This recommended reporting period does not limit any mandatory rights you may have under applicable law.

Please include:

  • Your order number.
  • A clear description of the issue.
  • Photos or videos of the item.
  • Photos of the packaging and shipping label, if relevant.
  • Whether you are requesting a replacement, refund, or another solution.

After reviewing your request, we will offer an appropriate solution. Depending on the situation, this may include return instructions at our cost, a replacement item, a full or partial refund, or another solution required by applicable law.

9. Refunds

Once your approved return has been received and inspected, we will notify you by email whether the return has been accepted.

If the return is accepted, we will process your refund within 5 business days after receiving and inspecting the returned item. Refunds are issued to the original payment method used for the order.

Your bank, card issuer, or payment provider may need additional time to post the refund to your account. This processing time is outside our control.

Refunds include the price paid for the returned item and any applicable sales tax that was charged on that item. For standard buyer-remorse returns, the customer’s return shipping cost is not refunded.

Chiceluxe currently offers free standard shipping, so there is no standard outbound shipping charge to refund. If any optional paid shipping service is offered in the future, that optional shipping charge may not be refundable unless the return is due to an issue caused by us or unless applicable law requires otherwise.

If a returned item shows signs of use, washing, wear, damage, missing tags, missing packaging, or other loss in value, we may refuse the return or apply a reasonable deduction from the refund, where permitted by law.

If we have confirmed that your refund was processed but you have not received it after the expected payment-provider processing period, please first contact your bank, card issuer, or payment provider. You may also contact us at support@chiceluxe.com for assistance.

10. Exchanges

We do not currently offer direct exchanges for standard returns. If you would like a different size, color, or style, please return the original item according to this policy and place a new order.

If you received a damaged, defective, incorrect, or not-as-described item, please contact us. Depending on the situation, we may offer a replacement, refund, or another appropriate solution.

11. Order Cancellations

If you would like to cancel an order, please contact us as soon as possible at support@chiceluxe.com.

We will do our best to cancel your order before it has been processed or shipped. However, cancellation cannot be guaranteed once an order has entered processing, packing, or shipment. If the order has already been processed or shipped, you may request a return after delivery according to this policy.

12. Undeliverable Packages, Refused Delivery, and Address Issues

Please check your shipping address carefully before placing an order. If a package is returned to us or cannot be delivered because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another reason outside our control, reasonable return or re-shipping costs may be deducted from any applicable refund where permitted by law.

If you need to update your shipping address after placing an order, contact us immediately at support@chiceluxe.com. We will try to update the address before the order is processed, but we cannot guarantee changes after an order has been processed or shipped.

13. Payment Method for Refunds

Refunds are issued to the original payment method used for the order. Chiceluxe accepts payments in USD using the following payment methods:

  • Visa
  • Mastercard
  • American Express

If your original payment method is no longer available, please contact us. We will review what refund options are possible under the rules of our payment providers and applicable law.

14. Your Legal Rights

This policy is intended to clearly explain how Chiceluxe handles returns and refunds. Nothing in this policy limits, excludes, or replaces any mandatory consumer rights that may apply under United States federal or state consumer protection laws.

If there is a conflict between this policy and mandatory applicable law, the mandatory applicable law will apply.

Customer Service

Email: support@chiceluxe.com
Website chat: Available on our website during business hours
Operating hours: Monday – Friday: 8:00 AM – 6:00 PM; Saturday and Sunday: 8:00 AM – 4:00 PM
Time zone: Pacific Time, PDT (GMT-7) during daylight saving time
Response time: We aim to respond within 24 to 48 hours.

Related Policies

Shipping Policy | Privacy Policy | Terms of Service | Payment Policy

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Business and Contact Information

Store name: Chiceluxe
Legal company name: BJ Ecom B.V.
Business registration number: 89168402
VAT number: NL864899269B01
Registered business address: Jacob Leendert van Rijweg 50, 2713 JA Zoetermeer, Netherlands
Email: support@chiceluxe.com
Website: www.chiceluxe.com

Chiceluxe is a brand of BJ Ecom B.V., a company registered in the Netherlands. The registered business address is provided for business identification and administrative purposes only. It is not a retail store, warehouse, operational location, customer service desk, or return address. Returns may only be sent according to the return instructions provided after your return request has been approved.