Orders are usually processed within 1–2 business days after your order is placed and payment is confirmed. Business days are Monday through Friday, excluding holidays or other days that may affect order processing, payment processing, fulfillment partners, or carriers.

After processing, delivery within the United States typically takes 4–6 business days. The total estimated delivery time is usually 5–8 business days, including processing and carrier delivery time. Delivery timeframes are estimates and may vary due to carrier delays, holidays, weather, address issues, or events outside our control. For complete details, please review our Shipping Policy.

Yes. Chiceluxe currently offers free standard shipping for eligible orders shipped within the United States, unless a different shipping option or charge is clearly shown during checkout.

Chiceluxe currently ships to supported addresses in the United States. If your address is outside our supported shipping area, you may not be able to complete checkout, or we may contact you using the email address provided at checkout.

Our order cut-off time is 4:00 PM Pacific Time. During daylight saving time, this is 4:00 PM PDT (GMT-7). Orders placed after the cut-off time may begin processing on the next business day.

Yes. Once your order has shipped, you will receive tracking information by email when tracking is available. You can also check the status on our Order Tracking page, if available. Tracking information may take some time to become active after the shipping confirmation is sent.

If you need to change your shipping address, please contact us as soon as possible through website chat or at support@chiceluxe.com. We will do our best to update your address before the order is processed or shipped, but changes cannot be guaranteed once processing, packing, or shipment has started.

If your package is delayed, marked as delivered but not received, or appears to be lost, please contact us at support@chiceluxe.com with your order number and tracking number, if available. If a package cannot be delivered because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another cause attributable to the customer, reasonable return or re-shipping costs may be deducted from any applicable refund where permitted by law.

You may request a return within 30 days after delivery. Returns are accepted for both defective and non-defective products, subject to the conditions in our policy. Items must be returned unworn, unwashed, unused, undamaged, and in their original condition, with tags, labels, accessories, and packaging where applicable. For complete details, please review our Return and Refund Policy.

1. Email us at support@chiceluxe.com with your order number and the reason for your return.
2. Wait for our confirmation and return instructions by email.
3. Pack the item securely in its original packaging where possible.
4. Ship the package to the approved return address using a tracked shipping service.
5. Share your tracking number with us once the package has been shipped.

Do not send any item back without first receiving confirmation from us. Unauthorized returns, or returns sent to the wrong address, may be delayed, refused, returned to sender, or may not be processed correctly where permitted by law.

Please send returns only after your return request has been approved and you have received return instructions from us. Approved returns are currently processed through: Chiceluxe Returns
Benton Park, 58869 CA-120
Benton, CA 93512
California, United States

This address is used only for approved product returns. It is not a retail store, customer service desk, registered business address, or general correspondence address. Please do not visit this address in person and do not send a return without approval.

For returns due to size, color, fit, preference, change of mind, or other buyer-remorse reasons, return shipping costs are the customer’s responsibility. As a general estimate, return shipping for a standard tracked apparel or footwear package shipped within California may cost approximately USD $8–$20, depending on the carrier, package size, package weight, distance, service level, and optional insurance. If the item is damaged, defective, incorrect, or not as described, Chiceluxe will provide an appropriate solution and will cover or reimburse reasonable standard return shipping costs after approval.

No. Chiceluxe does not charge restocking fees.

Once your approved return has been received and inspected, we will notify you by email whether the return has been accepted. If accepted, we will process your refund to the original payment method within 5 business days. Your bank, card issuer, or payment provider may need additional time to post the refund to your account.

We do not currently offer direct exchanges for standard returns. If you would like a different size, color, or style, please return the original item according to our Return and Refund Policy and place a new order. If you received a damaged, defective, incorrect, or not-as-described item, please contact us and we will review the appropriate solution.

Yes, shoes may be returned if they meet the return conditions. Shoes must be unworn and in original condition, and the soles must show no signs of outdoor use, dirt, scratches, or wear. Please return shoes in their original shoe box where possible, and place the shoe box inside a separate shipping package.

Items that have been worn, washed, used, altered, repaired, damaged after delivery, or returned with missing tags, labels, accessories, or packaging may be refused or may be subject to a reasonable deduction where permitted by law. This does not affect your right to request a solution if an item arrives damaged, defective, incorrect, or not as described.

Please contact us as soon as possible at support@chiceluxe.com. We recommend reporting the issue within 48 hours after delivery so we can review and resolve it quickly. This recommended reporting period does not limit any mandatory rights you may have under applicable law. Please include your order number, a clear description of the issue, and photos or videos of the item, packaging, and shipping label where relevant.

If you received the wrong item, please contact us as soon as possible at support@chiceluxe.com. Please include your order number, a photo of the item received, a photo of the packaging or shipping label if available, and a short description of the issue. After review, we will offer an appropriate solution, such as return instructions at our cost, a replacement, a refund, or another solution required by applicable law.

If part of your order is missing, first check whether your order was shipped in multiple packages. If you still believe an item is missing, contact us at support@chiceluxe.com with your order number, the email address used at checkout, and photos of the package and packing materials where relevant.

Chiceluxe offers fashion apparel and footwear, including blazers, blouses, dresses, jackets, shoes, and T-shirts.

We make reasonable efforts to display product information, photos, colors, sizes, and descriptions accurately. Slight differences in color, fit, finish, or appearance may occur because of screen settings, lighting, photography, production differences, or normal tolerances in apparel and footwear. If a product is materially different from its description, damaged, defective, incorrect, or not as described, please contact us.

We do not offer a separate commercial warranty unless this is expressly stated on the product page or confirmed by us in writing. This does not affect your legal rights. Products should match their description and meet applicable consumer protection standards. If you believe a product is defective, incorrect, or not as described, please contact us so we can review the issue.

Please review the size information shown on the product page before ordering. If you are between sizes or unsure, compare the listed measurements with a similar item you already own. If you still need help, contact us before placing your order and we will do our best to assist.

Chiceluxe currently accepts:

• Visa
• Mastercard
• American Express

Only the payment methods actually shown during checkout are available for your order. For more information, please review our Payment Policy.

Payments are processed securely through our e-commerce platform and third-party payment providers. Chiceluxe does not store your full credit card number or full payment card details on our own systems. Please do not send full card numbers, CVV codes, bank account details, or other sensitive payment information by email, website chat, or contact form.

Prices on Chiceluxe are displayed and charged in United States dollars (USD). Any applicable taxes, shipping costs, discounts, or other charges collected by Chiceluxe will be shown during checkout before you place your order.

Please check that your card details, billing address, expiration date, and CVV were entered correctly. Also check that your card is enabled for online purchases and has sufficient funds or available credit. If the issue continues, please contact your bank, card issuer, or payment provider. You may also contact us at support@chiceluxe.com if you still need help.

If you see an unknown charge, duplicate charge, or other payment issue that appears to relate to a Chiceluxe order, contact us as soon as possible at support@chiceluxe.com. Please include your order number if available, the email address used at checkout, the date and amount of the charge, and a short description of the issue. Please hide any sensitive card or account details in screenshots.

You can contact us by email at support@chiceluxe.com, through our website chat when available, or through the contact form on our Contact page. We aim to respond within 24 to 48 hours.

We do not currently provide phone support. Please contact us by email, website chat, or the contact form on our Contact page.

• Monday – Friday: 8:00 AM – 6:00 PM Pacific Time
• Saturday – Sunday: 8:00 AM – 4:00 PM Pacific Time

During daylight saving time, Pacific Time is PDT (GMT-7). Messages received outside operating hours, during high-volume periods, or on holidays may take slightly longer to review.

Chiceluxe is a brand of BJ Ecom B.V., a company registered in the Netherlands. Store name / brand name: Chiceluxe
Legal company name: BJ Ecom B.V.
Business registration number: 89168402
VAT number: NL864899269B01
Registered business address: Jacob Leendert van Rijweg 50, 2713 JA Zoetermeer, Netherlands
Email: support@chiceluxe.com

The registered business address is provided for business identification and administrative purposes only. It is not a retail store, warehouse, operational location, customer service desk, or return address.

No. The registered business address of BJ Ecom B.V. is not a retail store, warehouse, customer service desk, operational office, or return address. Please do not visit this address in person and do not send returns there. Returns may only be sent according to the return instructions provided after your return request has been approved.

You can find our full policies here:

• Shipping Policy
• Return and Refund Policy
• Terms of Service
• Privacy Policy
• Payment Policy
• Contact Information