Shipping policy
Shipping Policy
Last updated: June 3, 2026
Welcome to the Shipping Policy of Chiceluxe. This policy explains where we ship, how much shipping costs, how order processing works, which carriers we may use, estimated delivery timeframes, tracking, delivery issues, and what to do if there is a problem with your shipment.
This Shipping Policy applies to orders placed through chiceluxe.com and shipped to customers in the United States.
Chiceluxe is a brand of BJ Ecom B.V., a company registered in the Netherlands.
Legal company name: BJ Ecom B.V.
Store name / brand name: Chiceluxe
Business registration number: 89168402
VAT number: NL864899269B01
Website: https://www.chiceluxe.com
Email: support@chiceluxe.com
Registered business address:
Jacob Leendert van Rijweg 50
2713 JA Zoetermeer
Netherlands
The registered business address above is provided for business identification and administrative purposes only. It is not a retail store, warehouse, customer service desk, operational office, or return address. Please do not visit this address in person and do not send returns to this address. Returns must only be sent according to the instructions in our Return and Refund Policy.
1. Shipping Destinations
Chiceluxe currently ships to supported addresses in the United States.
If your shipping address is outside our supported shipping area, you may not be able to complete checkout, or we may contact you using the email address provided at checkout.
We may be unable to ship to certain addresses if they are not supported by our shipping carriers, payment providers, logistics partners, fraud prevention requirements, or compliance requirements.
Orders may be processed through third-party fulfillment, warehouse, logistics, and carrier partners. Depending on the item, inventory location, and delivery address, items from the same order may be shipped separately.
2. Shipping Cost
Chiceluxe currently offers free standard shipping for eligible orders shipped within the United States, unless a different shipping option or charge is clearly shown during checkout.
There is no separate standard shipping charge for eligible United States orders.
Any applicable taxes, shipping costs, or other charges collected by Chiceluxe will be shown during checkout before you place your order.
We do not charge hidden shipping or handling fees. The amount shown at checkout is the amount charged by Chiceluxe for your order.
3. Order Processing and Delivery Time
The total estimated delivery time includes two parts:
- Order processing time: the time needed to verify, prepare, pack, and hand your order to the carrier.
- Delivery time after shipment: the estimated time the carrier needs to deliver your package after it has shipped.
| Step | Estimated Timeframe | Cost |
|---|---|---|
| Order processing time | 1–2 business days | Free |
| Estimated delivery time after shipment | 4–6 business days | Free |
| Total estimated delivery time | 5–8 business days | Free |
These timeframes apply to orders shipped within the United States, unless a different timeframe is clearly stated on the product page, during checkout, or in a specific order communication.
Business days are Monday through Friday, excluding holidays or other days that may affect our order processing, payment processing, fulfillment partners, shipping carriers, or local delivery services.
4. Order Cut-Off Time
Our order cut-off time is 4:00 PM Pacific Time. During daylight saving time, this is 4:00 PM PDT (GMT-7). During standard time, this is 4:00 PM PST (GMT-8).
Orders placed after the cut-off time may begin processing on the next business day.
The order processing time begins after your order has been successfully placed, payment has been confirmed, and the order is ready for processing. If there is an issue with payment, address details, inventory, fraud prevention, or order verification, processing may be delayed until the issue is resolved.
5. Shipping Carriers
We ship orders within the United States using reliable carriers such as USPS, UPS, and FedEx. The carrier selected for your order may vary depending on your delivery address, package size, carrier availability, fulfillment location, and the most efficient delivery route available.
Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can follow the status of your delivery.
6. Delivery Estimates
We make reasonable efforts to deliver orders within the estimated timeframes stated above. However, delivery timeframes are estimates and cannot be guaranteed in every case.
Delivery may be affected by:
- shipping carrier delays;
- high order volume;
- holidays or peak shopping periods;
- weather conditions;
- address issues or incomplete shipping information;
- remote or difficult-to-reach delivery locations;
- payment review, fraud prevention, or security checks;
- inventory processing or fulfillment delays;
- events outside our reasonable control.
If your order is significantly delayed, please contact us at support@chiceluxe.com with your order number so we can review the status.
7. Shipping Confirmation and Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can follow the status of your delivery.
Tracking information may take some time to become active or update after you receive your shipping confirmation. This is normal and does not necessarily mean that your package is not moving.
If your tracking information has not updated for several business days, or if the estimated delivery timeframe has passed, please contact us at support@chiceluxe.com.
When contacting us about tracking, please include your order number, the email address used at checkout, and your tracking number.
8. Address Changes
Please check your shipping address carefully before placing an order. You are responsible for providing a complete and accurate delivery address, including name, street address, apartment or unit number, city, state, ZIP code, country, and email address.
If you need to change your shipping address after placing an order, contact us as soon as possible at support@chiceluxe.com.
We will do our best to update your address before the order is processed or shipped. However, address changes cannot be guaranteed once an order has entered processing, packing, or shipment.
9. Incorrect or Incomplete Addresses
If a package cannot be delivered because of an incorrect, incomplete, or outdated address provided by the customer, delays, failed delivery attempts, return-to-sender shipments, or additional costs may occur.
If a package is returned or must be re-shipped because of an address error, refusal of delivery, failure to collect the package, or another cause attributable to the customer, reasonable return, re-shipping, or handling costs may be charged or deducted from any applicable refund, where permitted by law.
If you notice an address error after placing your order, please contact us immediately at support@chiceluxe.com.
10. Undelivered, Delayed, or Lost Packages
If your package is delayed, marked as delivered but not received, or appears to be lost, please contact us at support@chiceluxe.com.
Please include:
- your order number;
- the email address used at checkout;
- the tracking number from your shipping confirmation email;
- a short description of the delivery issue.
We may ask you to check whether the package was left with neighbors, household members, a front desk, a mailroom, a package locker, a safe delivery location near the address, or a local delivery office.
We will review the tracking information and, where appropriate, contact the shipping carrier or logistics partner to investigate the issue. Depending on the outcome, we may offer further tracking support, re-shipment, refund, or another appropriate solution, where required by applicable law and our policies.
11. Package Marked as Delivered but Not Received
If tracking shows that your package was delivered but you have not received it, please first check:
- whether the delivery address in your order confirmation is correct;
- whether the package was left with neighbors, household members, a front desk, concierge, mailroom, or package locker;
- safe delivery locations around the address;
- delivery notes, photos, or messages from the carrier;
- whether another package from the same order is still in transit.
If you still cannot locate the package after checking these places, contact us and we will help review the next steps.
12. Damaged Packages or Damaged Items
If your package arrives damaged, or if the item is damaged, defective, incorrect, or not as described, please contact us as soon as possible at support@chiceluxe.com.
We recommend reporting the issue within 48 hours after delivery so we can review and resolve it quickly. This recommended reporting period does not limit any mandatory rights you may have under applicable law.
Please include:
- your order number;
- a clear description of the issue;
- photos or videos of the item;
- photos of the packaging and shipping label, if relevant.
For more information about damaged, defective, incorrect, or not-as-described items, please review our Return and Refund Policy.
13. Split Shipments
In some cases, items from the same order may be shipped separately. This may happen if items are processed by different fulfillment locations, logistics partners, or shipping carriers, or if certain items become available earlier than others.
If your order is shipped in multiple packages, you may receive more than one shipping confirmation email or tracking number. No additional standard shipping charge will be applied for split shipments.
14. Orders With Multiple Items
If you order multiple items, they may be delivered together or separately. The estimated delivery time may vary by package depending on availability, fulfillment location, carrier, and destination.
If only part of your order has arrived, please check your shipping confirmation and tracking information to see whether the remaining items are still in transit.
15. Shipping Restrictions
We currently ship only to supported United States addresses available during checkout.
We may be unable to process an order if the delivery address is not supported by our shipping carriers, payment providers, logistics partners, fraud prevention tools, or compliance requirements.
If we cannot ship to the address you provided, we will contact you. If delivery is not possible, we may cancel the affected item or order and refund the amount paid to the original payment method.
16. Cancellations Before Shipment
If you would like to cancel an order before it has shipped, please contact us as soon as possible at support@chiceluxe.com.
We will do our best to cancel your order before it has been processed or shipped. However, cancellation cannot be guaranteed once an order has entered processing, packing, or shipment.
If the order has already been processed or shipped, you may request a return after delivery according to our Return and Refund Policy.
17. Returns
This Shipping Policy covers the shipment and delivery of orders to customers. For information about returns, return shipping costs, return conditions, the return address, and refunds, please review our Return and Refund Policy.
Please do not send returns to the registered business address of BJ Ecom B.V. The registered business address is not a return address. Returns may only be sent according to the return instructions provided after your return request has been approved.
18. Your Legal Rights
This Shipping Policy is intended to clearly and transparently explain how Chiceluxe ships orders and handles delivery-related issues. Nothing in this policy limits, replaces, or excludes any mandatory consumer rights that may apply under United States federal or state law.
If there is a conflict between this policy and mandatory applicable consumer law, the mandatory applicable consumer law will apply.
19. Customer Service
For questions about shipping, delivery, tracking, or address changes, you can contact us:
Email: support@chiceluxe.com
Website chat: Available on our website during business hours
Operating hours: Monday – Friday: 8:00 AM – 6:00 PM; Saturday and Sunday: 8:00 AM – 4:00 PM
Time zone: Pacific Time; PDT (GMT-7) during daylight saving time and PST (GMT-8) during standard time
Response time: We aim to respond within 24 to 48 hours.
When contacting us about an order, please include your order number, the email address used at checkout, and your tracking number where applicable.
20. Business and Contact Information
Store name / brand name: Chiceluxe
Legal company name: BJ Ecom B.V.
Business registration number: 89168402
VAT number: NL864899269B01
Registered business address: Jacob Leendert van Rijweg 50, 2713 JA Zoetermeer, Netherlands
Email: support@chiceluxe.com
Website: www.chiceluxe.com
Chiceluxe is a brand of BJ Ecom B.V., a company registered in the Netherlands. The registered business address is provided for business identification and administrative purposes only. It is not a retail store, warehouse, operational location, customer service desk, or return address.
Related Policies
Return and Refund Policy | Privacy Policy | Terms of Service | Payment Policy