Customer Support

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To help us assist you faster, please include your order number and the email address used at checkout.

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Please do not include full card details. If your order arrived damaged, attach photos by replying to our confirmation email.

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Live Chat

Available on our website during support hours

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Legal Entity

BJ Ecom B.V.

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Registered Address

Jacob Leendert van Rijweg 50
Zoetermeer 2713 JA
Netherlands

Monday – Friday 8:00 AM – 6:00 PM

Saturday – Sunday 8:00 AM – 4:00 PM

We aim to respond within 24 hours on weekdays and 48 hours on weekends.